Privacy Policy

At Botanica, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our website, engaging with our services, or making a purchase, you agree to the terms outlined in this policy.

Information We Collect

  • Personal Information

      When you place an order or register on our website, we may collect personal information such as your name, address, email, and              phone number.

  • Payment Information

      For transactions, we collect payment details, which may include credit card information. We utilize secure payment gateways to protect        your financial data.

  • Order History

      We maintain records of your purchase history to provide better customer service and for order processing.

 

  •  Communication Data

       If you contact us, we may collect information related to your communication with us, such as emails or customer service inquiries.

How We Use Your Information

  • Order Fulfillment

      We use your personal information to process and fulfill your orders, including shipping and delivery.

 

  • Communication

      We may use your contact information to communicate with you about your orders, promotions, and updates related to our products              and services.

 

  • Customer Support

      Your information helps us provide efficient and personalized customer support.

 

  • Improvement of Services

      We may analyze data to enhance our website, products, and services based on customer preferences and feedback.

Information Sharing

  • Third-Party Service Providers

       We may share your information with trusted third-party service providers, such as shipping companies, to fulfill your orders.

 

  • Legal Compliance

      We may disclose your information if required by law or to protect our rights and comply with legal obligations.

Data Security

  • Encryption

      We implement industry-standard encryption protocols to protect your personal and financial information during transmission.

  • Secure Storage:

      Your information is stored securely, and access is restricted to authorized personnel only.

Your Choices

  • Opt-Out

      You have the option to opt-out of promotional communications. However, transactional emails related to your orders will still be sent.

  • Access and Correction:

     You can access and update your personal information by logging into your account on our website.

Changes to Privacy Policy,

  • Updates:

      We reserve the right to update this Privacy Policy. Changes will be posted on our website, and your continued use of our services                constitutes acceptance of the revised policy.